Before you place your order
1. How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:
Free worldwide shipping on all orders.
DHL Express shipping costs $20 per order.
All prices are in USD.
2. How long will it take to ship my order?
Orders from our store typically ship within 5 to 8 business days. For domestic orders, transit will take an additional 1–2 weeks. For international orders, transit will take an additional 1–3 weeks depending on your location.
3. What are the sizing specs of my order?
Our sizes are true to US sizes. Size charts are described in the product description on each product page.
4. I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible.
Order status questions
1. What is the status of my order?
You can keep track of your order at any time by visiting Track My Order.
2. I need help with a late order.
Orders typically ship within 5–8 business days. For domestic orders, transit takes an additional 1–2 weeks. For international orders, transit takes an additional 1–3 weeks depending on your location.
If your order has not arrived after 20 business days (domestic) or 30 business days (international), please contact customer service at Contact Us.
3. My tracking number isn’t working.
Tracking numbers can take 3–5 days to appear in the shipping carrier’s system. If the tracking number is still not working within a few days, please contact the shipping carrier.
Modifying or changing an order
1. I’d like to modify my order.
Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit Track My Order.
2. I’d like to cancel my order.
We offer cancellations for a short period of time after your order is placed. To check if your order still qualifies for cancellation, visit Track My Order.
3. I’d like to return or replace my order.
We stand behind our quality and offer a 100% guarantee. Please review our Returns & Exchanges policy for details on how to set up a return.
Payment
1. What payment methods do you accept?
We currently accept the following:
- Credit Cards: Visa, American Express, Mastercard, JCB, Discover
- Debit Cards: Mastercard or Visa logo. Prepaid debit cards must be registered before use.
- PayPal: Linked to any bank account or credit card.
2. How secure is my payment?
We verify each transaction with the credit company. Our site uses 128-bit SSL encryption (look for the padlock and https://). CVV verification is required. Most cards and PayPal also provide buyer protection.
3. What is the security code?
It’s a 3–4 digit code on the back of most cards. For American Express, it’s on the front.
4. Is my card charged immediately?
Yes, your charge is processed immediately. It may first appear as an authorization and then as a completed charge.
Other
1. Report a campaign for policy violations.
Please follow the instructions on our Legal page.
2. How do I contact customer support?
We’re happy to answer your questions. Please contact customer service at Contact Us.